Note: All “US sizes” here are not the same US size in America!
Please select your “US size” according to your foot length!!
Before you buy these shoes, please try to measure your foot
Please select the correct My Store size according to your foot length by the Size Chart as below
My size is a little large than usual.
If you don’t know how to select,let me know the foot length or the insole length in your available shoes.
– Switch Button is hidden inside the pull strap on back of the heel.Press red button to turn on the light and change the lighting modes. Press the same button and hold for 3 seconds to turn off the light.
-Please charge the shoes 1-3 hours when you receive them.
-Power durable time: 5-7 hours(different shinning modes consume power differently)-Make sure the USB cable head is in the correct direction when charging, so as not to damage the charging port.
-Before cleaning, you have to make sure the battery consumption is exhausted.-Use Wet Tower to Clean the Upper directly. For stained and dirty spots, use the sponge eraser to brush the wet upper smoothly, and put the shoes in ventilated place to dry it. The shoes could afford water sprinkling, but never soak in water.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.