Choose perfect shoes size for your children
Not standard size, please do not choose directly by size, the only way to allow your children to wear the right shoes is to measure the length of the child's feet.
Pls measure your kid's foot length as below.If her/his foot length is 11.5cm,you can add 1cm.That's to say,choose insole length 12.5cm.thanks you for your support.
Tips: (1) The size you select is shoe size ,not UK size.
——-(2) If your foot is fat and wide, Please select a bigger size.
——-(3) China Size is usually smaller than EUR size.
——-(4) If you donrsquot know how to select ,tell us your foot length.
——-(5) Normally we dont send shoe box To reduce your cost and pass the custom more quickly. if you want to ship with box just tell me and pay anther 2 usd for each pair.
2.How long I can get my order ?
A: The shipping time depends on the way of logistics and the country. And the holiday also can affect the shipping time. So the following logistics time is just for reference.If there is any problem, welcome to contact us.
3.When will you ship my order ?
A: we will send your orders in 1-5 days(according to you order‘s quantity )after the payment.But in case of any hot products are temporarily out of stock,we will contact you asap to ask an extension or change other items or any of your suggestion.
Q:Are the product photos real?
A:Yes,All the photos displayed are 100% real.and photos are all taken by ourself.But maybe there are some color shading because of monitors.
Q:Do the shoes have packing box?
A:All shoes will be shipped with opp bag,IF It is LED light shoes will be shipped opp with bubble bags,no boxes.If you want to ship with box,click here,you need pay anther 2 usd for each pair.
Q:Do the shoes have any gule?
A:Most shoes will be perfectly delivered to your hand 🙂 .We have tried our best to reject some shoes of visiable gule.But A little little Gule mark of partial shoes is happened inevitably during the factory production. If you cannot even accept any little little gule,we're sorry that you may can try other stores.
Q:How can track my parecl?
A:You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open)
Q:If there are some problem, can I get my refund?
A: Yes, If is all our fault, we will take the full Responsibility.We hope that you can negotiate with us first, not openning a dispute, we'll do our best to solve it until you're satisfied!
Q:Can I take reseller price?
A:Yes, you can take reseller price, As the shipping cost is higher for small quantity. So our unite price will be flexible. You can ask our sales beofore placing order. The more you take, the more discount you will have.
Q: What can I do when purchase protection time is running out?
A:If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.