How to choose the size ?
Please choose size according to insole length.
Insole Length = Foot Length + 0.5 cm ~ 1 cm
US size 6.5 = EU size 20 = Insole Length 13.5 cm, fit for foot length 12.5 cm
US size 7 = EU size 21 = Insole Length 14 cm , fit for foot length 13 cm
US size 8 = EU size 22 = Insole Length 14.5 cm , fit for foot length 13.5 cm
US size 8.5 = EU size 23 = Insole Length 15 cm , fit for foot length 14 cm
US size 9 = EU size 24 = Insole Length 15.5 cm , fit for foot length 14.5 cm
US size 9.5 = EU size 25 = Insole Length 16 cm , fit for foot length 15 cm
US size 10 = EU size 26 = Insole Length 16.5 cm , fit for foot length 15.5 cm
US size 11 = EU size 27 = Insole Length 17 cm , fit for foot length 16 cm
US size 11.5 = EU size 28 = Insole Length 17.5 cm , fit for foot length 16.5 cm
US size 12 = EU size 29 = Insole Length 18 cm , fit for foot length 17 cm
US size 12.5 = EU size 30 = Insole Length 18.5 cm , fit for foot length 17.5 cm
US size 13 = EU size 31 = Insole Length 19 cm , fit for foot length 18 cm
US size 13.5 = EU size 32 = Insole Length 19.5 cm , fit for foot length 18.5 cm
US size 1.5 = EU size 33 = Insole Length 20 cm , fit for foot length 19 cm
US size 2 = EU size 34 = Insole Length 20.5 cm , fit for foot length 19.5 cm
US size 2.5 = EU size 35 = Insole Length 21 cm , fit for foot length 20 cm
US size 3 = EU size 36 = Insole Length 21.5 cm , fit for foot length 20.5 cm
US size 3.5 = EU size 37 = Insole Length 22 cm ,fit for foot length 21 cm
US size 4.5 = EU size 38 = Insole Length 22.5 cm ,fit for foot length 21.5 cm
1.The US size is not the shoes of the standard size.
2.Please measure the length of your child’s feet，refer to the size of the table data, and then choose the shoes for your child.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.